Refund policy
At Lumi Baby, your baby's comfort and your trust matter to us. Please read our return terms carefully.
Our policy. Because our products are baby-care items, we do not accept returns or offer refunds for change of mind, incorrect size/fit preference, or after a product has been used or washed. Returns and refunds are available only if you receive a product that is damaged, defective, or incorrect.
Damaged, defective, or wrong item. If your order arrives damaged, defective, or is not what you ordered, please contact us within 48 hours of delivery via WhatsApp at +91 9253501801 with:
- Your order number
- Clear photos of the issue, and a short unboxing video if possible
Once verified, we'll arrange a free replacement or a full refund — whichever you prefer — at no cost to you.
Condition for approved returns. For us to process a replacement or refund, the item must be returned with all original tags, packaging, and accessories intact. Please do not send anything back before our team confirms the return.
Refunds. After we receive and inspect the returned item, approved refunds are processed within 5–7 business days:
- Prepaid orders: refunded to your original payment method.
- Cash on Delivery (COD) orders: refunded via UPI or bank transfer to the details you provide.
Order cancellation. You may cancel your order any time before it is dispatched for a full refund. Once dispatched, only the damaged/defective/wrong-item terms above apply.
Need help? WhatsApp us at +91 9253501801 — we're glad to help.